Our jewelry is expertly crafted from S925 silver and titanium, both of which are water-resistant🚿 and anti-rust. This means they can be safely worn during activities like showering, sleeping😴, and sports. However, we recommend avoiding contact with harsh chemicals—such as shampoo, perfume, and cosmetics—as these may make the jewelry color fade / oxidize. Wipe off water and sweat on jewelry to make it last longer.

Yes, our jewelry is crafted with sensitive-skin friendly materials, making it suitable for most people without causing any allergic reactions🤗. However, individual reactions can vary, so we recommend discontinuing use if any irritation occurs.

We wont let princesses waiting for so long, typically it takes 1-3 business days to receive your order after we send your parcel 🤗 We’re doing our best to deliver it promptly for you. Please note that orders placed on weekends or public holidays will be processed on the next business day (usually Monday).

Once your order have been mailed, we will send you the tracking code to your Email.🤗

Unfortunately, it is not allow to exchange the product, if it's the product problem we will send you a new one instead of exchange it for you 🤗 "No princess like second hand 👑 "

General Care:
To keep your jewelry looking its best✨, avoid exposure to harsh chemicals such as shampoo, perfume, hair spray, alcohol, and household cleaning products. Always remove your jewelry before swimming🏊🏻‍♀️ in chlorinated pools or engaging in activities that may involve excessive moisture. Wipe off water and sweat on jewelry to make it last longer.

Titanium Jewelry:
Our titanium pieces are water-resistant and anti-rust, ensuring durability during everyday wear❤️ However, prolonged contact with chemicals may cause the rhodium plating to fade over time. To maintain its vibrant finish, clean gently with a soft, lint-free cloth and avoid abrasive materials.

Silver Jewelry (S925/925/999 Silver):
Although designed to resist water and rust, silver can oxidize over time when exposed to moisture and chemicals🥹 If you notice any tarnish or oxidation, simply use the provided silver polishing cloth to restore its shine.

More FAQS and Term & Conditions can refer to https://luminejewellerymalaysia.com/pages/faqs