Q: What materials are your jewelry made of?
A:

• Titanium Jewelry: Our titanium pieces are water-resistant and rust-proof. However, we recommend avoiding exposure to harsh chemicals (such as shampoo, perfume, hair spray, alcohol, and household cleaning products) as these substances can damage the metal and cause the rhodium plating to fade over time.
• Silver Jewelry (S925, 925, 999 Silver): These pieces are also water-resistant and anti-rust. Over time, silver may naturally oxidize if exposed to chemicals. If this occurs, simply use the silver polishing cloth included with your purchase to restore its shine.

Q: Is your jewelry suitable for sensitive skin?
A: Yes! We craft our jewelry using high-quality, hypoallergenic materials. Over 800+ customers, including many with sensitive skin, enjoy wearing our pieces without any allergic reactions.

Q: How should I store my jewelry when not in use?
A: To keep your jewelry in pristine condition, store each piece in the original jewelry bag provided. We suggest storing them separately from each other to prevent scratching.

Q: How do I maintain the quality and appearance of my jewelry?
A:

• General Care: Remove your jewelry before swimming, showering, or engaging in activities that involve harsh chemicals.
• Titanium Jewelry: Avoid contact with substances like shampoo, perfume, saltwater, and household cleaners to maintain the integrity of the rhodium plating.
• Silver Jewelry: If you notice oxidation, use the provided polishing cloth to gently restore the shine.

Q: Can I wear your jewelry while showering or swimming?
A: While our pieces are designed to be water-resistant, we advise removing jewelry before showering or swimming. This precaution helps your jewelry to last longer.

At Lumine Premium Enterprise, we stand by the quality of our products. Every piece of jewelry comes with a one-month warranty against defects in materials and workmanship, starting from the date of purchase. This warranty covers issues such as manufacturing defects and problems arising from normal usage. However, it does not cover damages resulting from improper care, misuse, or external factors like exposure to chemicals or harsh environmental conditions. If you encounter any issues within the warranty period, please contact us with your order details so we can promptly assist you.

Our Commitment to You
As a new and growing brand, we are dedicated to providing exceptional service and high-quality products. We continuously strive to improve and enhance your experience with us. We appreciate your understanding and patience if any inconvenience or issue arises, and we are here to address all of your concerns. Thank you for choosing Lumine Premium Enterprise—we look forward to growing and shining together with you!

Jewelry Care:

• Titanium Jewelry: Although built to resist rust and water, prolonged exposure to harsh chemicals can damage the surface. To maintain the vibrant finish of your titanium jewelry, please remove it before swimming, showering, or using cleaning products.
• Silver Jewelry: Our S925, 925, and 999 silver pieces are resistant to rust; however, they may oxidize over time if exposed to chemicals. Use the included polishing cloth to restore the luster if oxidation occurs.

Shipping and Handling:

• At Lumine Premium Enterprise, we rigorously test and package each piece of jewelry to ensure it meets our high quality standards. However, despite our best efforts, unpredictable conditions during transit may sometimes cause slight oxidation, defects, or other minor issues. If you notice any such problems when you receive your order, please let us know immediately so we can resolve the matter promptly.
• Please follow our care guidelines to preserve the quality and beauty of your jewelry.

Disclaimer:

• While our jewelry is designed for everyday use, proper care is essential to maintain its appearance and longevity. We recommend removing your jewelry during activities that may expose it to harsh chemicals or excessive moisture.

By choosing our jewelry, you agree to these terms and conditions. If you have any questions or require further assistance, please feel free to contact our customer support team.